Spa Receptionist

Job Title: Spa Receptionist About Us: We are a prestigious 5-star lodge, offering a serene and luxurious experience to our guests.
Our spa is an oasis of relaxation, providing a range of premium treatments and services in a tranquil setting.
We are looking for a friendly and professional Spa Receptionist to join our team and ensure every guest enjoys a warm and seamless experience from the moment they arrive.
Key Responsibilities: Greet and welcome spa guests, providing a friendly and professional first impression.
Manage spa appointments, bookings, and cancellations efficiently using our reservation system.
Handle guest inquiries about treatments, services, and facilities, offering knowledgeable recommendations.
Process payments and manage cash and card transactions accurately.
Maintain a tidy and welcoming reception area, ensuring a relaxing atmosphere for all guests.
Assist with retail sales of spa products, providing guests with advice and information.
Coordinate with spa therapists to ensure smooth operations and exceptional service delivery.
Requirements: Previous experience as a receptionist or in a customer service role, preferably in a spa or hospitality environment.
Excellent communication and interpersonal skills.
A welcoming and professional demeanor with a passion for delivering exceptional guest service.
Strong organizational skills and the ability to multitask.
Proficiency in using booking or reservation software.
Attention to detail and a commitment to maintaining a high standard of cleanliness and order.
What We Offer: Competitive salary and benefits.
A beautiful and relaxing work environment in a 5-star lodge.
Opportunities for professional development within the hospitality industry.
Accommodation may be provided for the right candidate.