Job Title: Spa Manager and Administrator Location: Pretoria East Employment Type: Full-time About the Role:We are looking for an experienced and dedicated Spa Manager and Administrator to oversee the daily operations of our luxurious spa located in Pretoria East.
This role requires a hands-on leader who can manage spa services, staff, and finances efficiently.
Our ideal candidate has experience in delivering exceptional client experiences and running a high-standard facility within a 4/5-star environment.Key Responsibilities:- Oversee and manage all daily operations of the spa to ensure smooth, efficient, and high-quality service.- Manage financial aspects of the spa, including budgeting, cost control, and financial reporting.- Lead and motivate a team of spa therapists, front desk staff, and other team members to deliver exceptional customer service.- Develop and implement marketing strategies to attract new clients and retain existing ones.- Ensure all spa operations adhere to health and safety regulations, industry standards, and our brand's quality expectations.- Maintain inventory and manage supplier relationships to ensure timely availability of spa products.- Address and resolve client queries, complaints, and feedback to improve the overall guest experience.Requirements:- Minimum of 3 years of experience managing a spa, preferably within a 4/5-star hotel or high-end spa environment.- Proven track record in financial management and staff leadership.- Excellent communication and interpersonal skills.- Strong understanding of customer service and spa industry standards.- Experience with spa management software is an advantage.Benefits:- Competitive salary based on experience as provided by the bargaining council- Opportunity to work in a prestigious location- Professional development and training opportunities