An innovative and rapidly expanding Tech business has a permanent vacancy for a suitably qualified and experienced Software Quality Assurance Analyst, based in Umhlanga.As a Software Quality Assurance Analyst, you will play a pivotal role in ensuring the delivery of high-quality software solutions by conducting systematic process monitoring, testing, and validation of systems. You will collaborate with cross-functional teams to assess and enhance quality across operational processes, ensuring compliance with industry standards, internal policies, and customer expectations. Your goal is to drive continuous improvement initiatives, reduce defects, and maintain the highest level of software performance and reliability in an innovative and fast-growing tech environment.Qualities we look for:You take ownership of your career and are ready for your next moveAnalytical and you know how to translate problems into clear solutionsCurious and result-driven, looking for continuous improvementsThe ability to think big picture with a customer-centric approachFriendly/approachable and collaborative personalityTo uphold the values and reputation of the organizationDuties and Responsibilities:Process Monitoring and Testing:Regularly monitor and evaluate operational processes to ensure they meet predefined quality standardsIdentify areas for improvement and recommend necessary changes to enhance qualityDevelop and implement validation plans, protocols, and schedulesDefine validation strategies and objectives based on regulatory requirements and industry standardsValidate (test) all componentsFunctional and nonfunctional testingAutomate regression testingIdentify quality issues and defects in processes or productsImplement corrective and preventive actions to resolve identified issues and prevent recurrenceCompliance Assurance:Ensure that all processes comply with internal policies, industry standards, and regulatory requirementsConduct regular audits and inspections to verify complianceDocumentation and Reporting:Maintain detailed documentation of QA processes, findings, and corrective actionsPrepare and present quality reports to management and stakeholdersTraining and Development:Develop and conduct training programs for employees on quality standards and best practicesEnsure that staff are knowledgeable about QA procedures and their roles in maintaining qualityPerformance Metrics and Analysis:Define and track key performance indicators (KPIs) related to qualityAnalyze performance data to identify trends, root causes of issues, and opportunities for improvementContinuous Improvement:Foster a culture of continuous improvement within the organizationLead or participate in quality improvement projects to enhance operational efficiency and product qualityCustomer Feedback Management:Collect and analyze customer feedback to understand their quality expectations and satisfaction levelsUse customer feedback to drive improvements in processes and productsCollaboration and Communication:Collaborate with cross-functional teams to ensure quality standards are integrated into all aspects of operationsCommunicate quality-related information effectively across the organizationMinimum Requirements:Education and Experience:Commerce or Sciences diploma, degree or equivalentFormal or Informal Business Analysis Training or intentions thereofKnowledge of BABoK and PMBoKA minimum of 1 year experience implementing systems and running with projects independentlyA minimum of 1 year experience in testing or testing knowledge and background is highly advantageousExperience working with SAAS is advantageousKnowledge and Skills:Is a self-starter who requires minimal supervision, and takes high ownership of work assignedTakes a logical, analytical approach to problem solving and pays close attention to detailAbility to work under pressureAbility to work from test scripts as well as the ability to complete independent, non-script-based testingGood communication skills (verbal and written)Takes ownership of assigned tasks, maintains good rapport within the team, provides strong contribution and feedback to/from the team leadContributes towards improving support processes. Focus on evaluating and analyzing flaws/discrepancies in the systemSalary:R15,000 - R25,000 CTC per monthBenefits:A competitive basic salary and performance incentiveDeath, disability, funeral benefits plus Provident fundFlexible, hybrid work environment that allows you to work autonomously and achieve great work/life balanceLearning and development opportunitiesOpportunity to develop your career with a growing company and work alongside dynamic, energetic and passionate peopleStrong startup culture with regular socials to help get to know your colleagues better
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