Shipping/Freight Controller (Traffic operator)Port Elizabeth - Eastern CapeOur client a Transport Management company based in the UK requires a Shipping/Freight Controller for their offices based in Port Elizabeth, experience in Road and Rail haulage, Sea freight and Air cargo, transporting loads internationally. Calculating all costs and contacting hauliers, brokers, shipping agents. Dealing with SLAs, contracts, quotes and delivery documentation and customers agreeing rates to maximize profitability. You will be responsible for ensuring the movement of contracted loads run smoothly by arranging any transport mode required for customers, ensuring the load is viable. ResponsibilitiesThis outlines the key responsibilities of the individual related to their job role within the organization.Ensuring the physical movement of contracted loads run smoothly by arranging any transport mode required for customers, ensuring the load is viable, calculating all costs and contacting hauliers, brokers, shipping agents and customers agreeing rates to maximize profitability.Arranges any necessary documents and is in charge of the quality assurance and safe arrival of any goods.You must be in constant communication with suppliers and receivers to coordinate loads effectively, ensuring that Proof of Delivery documents (PODs) are signed for received as soon as possible.To ensure jobs are correctly logged and any issues are liaised with the appropriate people to ensure SLA's are met at all times.You must ensure that set company objectives are on the forefront of your daily operations helping the Company to achieve its goalsWork closely with finance, accounting and other departments, reporting directly to the Operations manager.As a member of the team you should always be an advocate for the companyAbove all a Traffic Operator needs to be completely customer focused always offering the highest level of customer care to both suppliers and partners. RequirementsMatric3 years in the Freight/Shipping/Transport industryExperience in road and rail haulage, sea freight and air cargo, transporting client loads internationallyDealing with SLAs, contracts, quotes and delivery documentationCustomer service experience, with excellent negotiation skillsComputer literate MS packages (word/excel)Experience processing documents on Systems based programmes