Service Consultant

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Purpose Statement:

To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client's needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better.

Experience:
Minimum:

3 to 6 months previous client service experience within a retail/financial/banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered.

Ideal:

More than 1 year's client service experience within a retail/financial/banking environment.
Demonstrated track record of engaging in a sales and client-facing environment.

Qualifications (Minimum):

Grade 12 National Certificate / Vocational.

Qualifications (Ideal or Preferred):

A relevant tertiary qualification in Commerce or Similar.
Certification in Finance or Banking.

Knowledge:
Minimum:

Knowledge and understanding of:

Basic calculations.
Retail/consumer service environment.


Ideal:

Knowledge and understanding of:

Capitec Bank Products.
Internal business processes and procedures.
Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP).


Skills:

Communications Skills.
Interpersonal & Relationship management Skills.
Computer Literacy (MS Word, MS Excel, MS Outlook).

Conditions of Employment:

Clear criminal and credit record.
Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Banking
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