Service Consultant - Health Professionals (Kzn) (Fixed Term Contract)

Service Consultant - Health Professionals - (KZN) (Fixed Term Contract)Key PurposeTo take inbound calls from Health Professionals regarding claims queries and provide first-time resolution. Provide excellent service and quality through Discovery Service Standards.Areas of ResponsibilityOperate mainly in the office (may be required to visit a provider offsite)Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health ProfessionalsDealing with all queries through to resolution, including admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)Working on Discovery Systems as well as DIScribe Positioning policy and benefit changesAssisting with escalated queries from providers and liaising with internal departments for resolution of those casesMaintaining acceptable performance in the following areas: TMBR, DPMO, AHTPersonal Attributes And SkillsDelivering results and meeting customer expectationsPresenting and communicating informationDeciding and initiating actionFollowing instructionsAdapting and responding to changePersuading and influencingAnalyzingAdhering to principles and valuesEducation And ExperienceMatric - Maths/Accounting and English with 50%Basic MS Office KnowledgeMinimum 6 months experience as a Contact Centre Consultant in Customer ServicesMinimum of 6 months Claims Specialist experienceEmployment EquityThe Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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