Service Consultant: Health4Me Mmh240729-3

Role PurposeDeliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions, etc.), responding to their needs, concerns, and complaints within agreed Service Level Agreements and legislative and compliance requirements.RequirementsMatric1 - 2 years client service experience.Excellent knowledge of MomentumHealth System and products would be an advantage.Good understanding of the Medical Scheme Administration or Short Term Insurance industry.Excellent communication skills in Zulu/Sesotho/Sethwana/Sepedi and/or Zulu, in addition to English.Duties and ResponsibilitiesIdentifying risks to the company and escalating accordingly.Engaging in effective communication and delivery according to Service Level Agreements.Maintaining consistent service delivery to ensure client retention and satisfaction.Obtaining and maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries.Ensuring Service Level Agreements are met and exceeded at all times.Providing first-time resolution on queries of a complex nature.Dealing promptly with client requests in a competent, efficient, and professional manner.Driving and supporting effective teamwork within the department.Engaging in appropriate training interventions to promote own professional development and demonstrating the company's values on a daily basis.Recording all queries and interactions with customers onto the workflow systems.Ensuring the required turnaround time is met.Ensuring that all correspondence sent out is of the highest quality.
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