Job Description To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer requests, and managing customer expectations.
Drive significant growth and profitability in the context of cost management. Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers. Engage with customers in a professional way as specified in the service standards. Ensure customers' needs and expectations are understood. Process customers' requests efficiently and effectively. Resolve all customer queries efficiently and within agreed timelines. Build and maintain relationships with internal and external parties to support the business strategy. Maintain expert knowledge on products including pricing, application procedures, processing, and timelines to drive and achieve relevant product and service targets. Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information and systems relevant to the customer query/request. Comply with governance in terms of legislative and audit requirements. Track, control, and influence business activities with the specific aim to increase sales and service efficiencies. Manage own development to increase own competencies. Job Details Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below: 18/10/24.
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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