Service Advisor

Overview:A well-established dealership in Johannesburg North is [urgently] looking for a Service Advisor to join their company.Main purpose of this job:To provide an excellent service by understanding the customers needs, providing advice, and offering solutions.The outcome that is produced is Satisfied Customers and will be considered successful when:The customers needs/requirements are understood, and expectations are met.There is sound product knowledge.Personalized service is provided.Customers are informed.Relationship & Personal Activities:Directly responsible to the Service Manager and Foreman.Relationships with company staff.Functions:Welcome customers and capture the relevant information, assuring that client needs are addressed.Check vehicle in with client.Follow up on parts ordered, and bookings are made to suite customer daily.Keep customers up to date about information on status of the vehicle.Handle queries/concerns of customers as per the customers concerned daily.Make out job cards, accurately and timeously and put job cards through for costing daily.Arrange hire vehicles for customers, obtaining the necessary authority to do so.Collect Payments from customers that are due, prior to handing back the vehicle.Cross departmental disciplines.Salary:R19k (negotiable) + all benefitsPlease note that only candidates with the required experience will be considered and contacted.
If you are not contacted, kindly consider your application unsuccessful.