As a Senior Project Manager, you will be responsible for the planning and management of projects.
You'll work closely with clients to ensure that each project is successful.
You'll liaise with internal stakeholders and external vendors as well as ensuring accurate documentation is provided at all times.
Your role will require you to have an understanding of project life cycles, costing techniques and requirements gathering procedures within the industry sector.Duties and responsibilities:Coordinates between the business and technical leadership in delivering comprehensive projects that meet client requirementsSenior PM who can work on a Customer Service Programme several initiatives one of them being a replacement of the IVR / telephonic systemModels lessons learned from experience and applies these to new projects Responsible for the project management, financial, business analysis, client relationship management and strategic planningDevelops and manages project specifications and related documentation for project deliverables, including project management plans, stakeholder participation, schedules, cost estimates, testing plan and issues, test results, development progress notes, test report and execution activities, communication plans, and business impact analysisManages the project budget, schedule, scope, resources, risks, and quality issuesQualifications and experience:Bachelors degree in Management, Business Administration or related field requiredMust have IVR / telephonic system experienceMust have call center experienceExperience in the following areas is preferred: project management softwareMust be able to manage the detail as well as the EXEC levelCertification is a plus PMP, Agile , Prince 2software, data warehouse systems, business intelligence tools and applications8 years of experience as a project manager with at least 5 years of previous managerial experienceExperience with the following tools and platforms: MS Project, MS Office Suite, Excel, SharePoint
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