Senior Production Consultant (Remote, IT Sector) – Rneg
We are seeking a Senior Production Consultant for a fully remote, permanent role in the Information Technology sector.
This rapidly growing company is providing enterprise accounting and business intelligence applications in a specialized market segment.
The ideal candidate will join a dynamic team, working closely with clients to provide personalized, high-quality service.
They will engage with key stakeholders through various communication channels (email, tickets, calls, meetings, onsite & remote).
You'll have the opportunity to learn about new products and technologies, contributing to delivering exceptional service.
Key Responsibilities:• Manage and develop client relationships.• Respond to customer queries regarding products and services.• Demonstrate and upsell products and functionality.• Lead client-related projects and uphold effective change management.• Collaborate across all levels of the business, contributing to strategic initiatives.• Oversee team operations and ensure timely resolution of client issues.• Monitor system performance and implement optimization strategies.• Stay updated on the company's product roadmap and updates.• Background in software consultation, client management, training, and deployments.• Knowledge of financial systems like Pastel, Accpac, Sage, SAP, Xero, or Microsoft Dynamics ERP.• Familiarity with SQL or database knowledge is a plus.• Time management, strategic thinking, and a "go-getter" mindset are essential.
Advantageous Experience:• Previous experience in the advertising/media industry.• Exposure to Chase Software or similar systems.• 3+ years of management experience.• Tertiary qualifications in Accounting, IT, or Marketing.
By applying for this position, the applicant consents to background checks, including credit and criminal reports, and employment and educational verifications.