Position Title: Senior Product Manager
Location: South Africa – Remote
Salary: Negotiable based on experience
Contract Type: Permanent, full-time
Reporting To: Zahra Safavian, Chief Product Officer
Start Date: September 16, 2024
Are you passionate about creating exceptional learner experiences? Nexford University is looking for a dynamic Senior Product Manager of Customer Experience, to shape the end-to-end learning journey and elevate student success. This role is perfect for someone who excels in both strategic thinking and execution, with a strong focus on user-centered design.
Why You'll Love This Role: Lead Learner-Centric Design: Create intuitive, engaging learning experiences that seamlessly integrate technology, support services, and academic programs. Your work will directly contribute to transforming lives through education. Drive Data-Driven Improvement: Continuously analyze user feedback and data to identify pain points, optimize processes, and deliver innovative solutions that enhance the overall learner experience. Collaborate Across Teams: Foster a culture of collaboration with cross-functional teams, ensuring a unified approach to learner success and the seamless introduction of new products, features, and experiences. Key Responsibilities Craft Customer Experience Strategy: Develop and execute a comprehensive strategy that aligns with Nexford's mission, enhancing every touchpoint in the learner's lifecycle. Oversee Product Design & Development: Lead the design of learner-centric products, from software applications to academic programs, ensuring they meet user needs and business goals. Promote Continuous Improvement: Utilize data analytics to drive iterative improvements, making a measurable impact on learner satisfaction, enrollment, retention, and success. Skills and Qualifications 7+ years of experience in product management, preferably in education or technology. Strong customer focus with a passion for delivering exceptional user experiences. Proficiency in data-driven decision-making and cross-functional collaboration. Excellent communication and leadership skills. Why Nexford? Join a forward-thinking team dedicated to reshaping education. This is your chance to bring positive social impact to a global audience. At Nexford, you'll thrive in an innovative and flexible work environment. We offer a competitive salary, performance-based bonuses, stock options, professional development opportunities, and more.
Ready to Transform Education? Apply Now!
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