Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionDevelop data driven insights to help identify trends and opportunities and provide solutions based on these insights. Provide in depth analysis of data using data mining and profiling techniques to understand current business challenges and predict future needs.Develop information driven insights to identify trends and opportunities and provide solutions based on these insights.Manage data analysis and interpretation including modelling and simulation.Devise and promote creative data visualization to derive actionable intelligence.Forecast the performance of data relative to business needs.Develop recommendations based on data interpretation and analysis to transform behaviours.Develop automated tools and dashboards with IT team to provide real-time insights to business data.Design data integration from multiple systems into manageable data warehouses and analytic data models.Utilize strong research or technical skills to conduct business or industry-wide analysis of current and emerging best practices that support analytics engagement.Proactively improve analytic approaches, methodologies, data and reporting capabilities.Translate data analytics findings into actionable business insights.Critically evaluate information gathered from multiple sources and reconcile conflicts.Develop and deliver compelling presentation using data and graphics to communicate insights and implications for decision making.Provide subject matter expertise for all data related processes and analysis.Actively participate and influence continuous improvement to the organisations data warehousing and Business intelligence solutions with a motive for eliminating redundant and manual data extraction and processing.Extract meaning from complex data relationship and develop reports to enable effective use of the resulting knowledge.Drive change methodology and ensure implementation across all projectsWork with business to develop and implement change management strategies and plans that maximize user adoption and proficiency and minimize resistance by increasing benefit realization, value creation, ROI and the achievement of business results and outcomes.Continuous improvement to ensure effective serviceEnsure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.Ensure adherence to organisational policies, practices and procedures.Identify solutions to enhance cost effectiveness and increase operational efficiency.Service delivery to ensure customer satisfactionMaintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.Establish productive operational relationships with key stakeholders in the various channels and administrative teams.Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.Ensure cost efficiency through financial and corporate governanceContribute to the development and implementation of fit for purpose budgets.Manage supplier relationships, and budgets associated with projects.Manage quality people practicesAlign own behaviour with the organisation culture and values.Share and transfer product, process and systems knowledge to colleagues.Collaborate and work with the HR and IT teams to deliver required service levels. Actively share information with other team members regarding successes, issues, trends and ideas.Experience, knowledge & skills requiredBachelor's degree in Computer Science, or Information systems.5 – 8 years' experience applying analytical methods to business problems.3 – 5 years' experience working in the general insurance industry.Knowledge of SAS, SQL, PYTHON and HADOOPClosing Date: 10 October 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.All prospective employees are required to disclose their vaccination status as part of the recruitment process.Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.The Old Mutual Story!Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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