Job Summary To manage the commercial sites that are assigned to him / her relating to staff, equipment, client liaison and financial performance.
Ensure effective control and management of the sites.
Provide guidance and training to less experienced Contract Managers in terms of site requirements, process flow, the use of internal systems and developing staff.
Assist by acting in the Operations Manager position, as and when required to do so.ResponsibilitiesOperational managementAssist Contract Managers with new site start-upsAssist the Operations Manager with the financial budgets of all sites (for Contract Managers reporting to him / her)Assist the Operations Manager with procurement, maintenance and utilization of all equipment needed for each site, as per the procurement procedureEnsure that the service level agreement of each client is implemented and maintainedContinuous development of strategic planning to improve efficiency and profitabilityResponsible for the financial implications with the procurement of stock, consumables and material as ordered by Contract ManagersOversee, with the Contract Managers, all sites level of cleanliness, productivity and operational activityMonthly and weekly reportsKPI reports for all Contract Managers need to be checked and approved monthlySite inspection reports must be checked to ensure that all Contract Managers complete the required number of inspections per siteAd-hoc billing must be confirmed monthly, to ensure we bill all clients timeouslyEnsure that the manifest is used to book all collectionsTransportationResolve daily issues in conjunction with the Regional Transport Manager and escalate issues to the Operations Manager if neededCommunicate with service providers and escalate any issues to the Operations Manager if neededClient relationsStrategically manage client relationships to ensure customer satisfaction, by addressing problems immediately as they ariseAttend to proposals from clients and improvement of service levels (via site visits / regular phone calls to clients / emails)Visit sites once or twice per week to manage and improve the progress, productivity, efficiency and profitability of each siteMeet with clients monthly to address previous and new issues, providing feedback on improvement and reporting aspects of interest (meeting minutes required)Written communication / feedback regarding client relationships to be provided to the Operations ManagerPersonnel managementComplete induction and training of all staff as per company policy and procedureTraining of newly appointed Contract ManagersResponsible for appointment of staff, to comply with the SLA of each site as per company policy and proceduresResignations: adhere to the company rules and regulationsManage appointments / working permits / asylum document of foreigners according to company policy and proceduresManage absenteeism daily by informing the Operations Manager and appoint or place relief staff where neededTrain and develop staff to ensure maximum productivity and profitAddress grievances of staff as per the grievance policy of the companyDisciplinary actions: executed as per the company disciplinary policies and proceduresProduce a weekly report of working hours, absenteeism and leave, as preparation for payroll and to ensure that all numbers are accurateConduct monthly meetings with all Contract Managers that you are responsible forEnsure all Contract Managers conduct their site inspections weeklyFollow up with Contract Managers to ensure that all data related issues have been addressedConduct KPI checks with all Contract ManagersAdministration responsibilitiesDaily reports on absenteeism / problems / relieve staff / IOD's / damages / non-collections / complaintsWeekly reports on site visits / staff leave / IODs / operational feedbackMonthly reports on:Site inspectionsKPI report to check profitability (before the 10th of every month)Appointments and resignations report (before the 27th of every month)Commercial asset register (update before the 1st of every month)Month-end payroll report (needs to be completed as per the monthly deadline)Industrial relations (IR) reports with disciplinary actions taken or to be takenProvide the correct information to the data department, for the latter to set up new accounts on the reporting platform and verify all company informationScan and upload all client and employee documentation on InsyncSHEQ responsibilitiesEnsure that staff have the correct PPE as per the company policy and site requirementsEnsure that staff is trained regarding SHEQ regulations, policies and procedures per siteEnsure that each sites SHEQ file is updated and correctEnsure that all staff have been trained on sites where dangerous equipment / goods and products are usedManage incidents and accidents as per company policy and proceduresResponsible for ensuring that all sites comply with the SHEQ policies of the company and the clientResponsible for upholding the SHEQ initiatives as set out in the company SHEQ policyRequirementsMinimum grade 12 / matric, tertiary qualification is an advantageExperience in the waste management or recycling industryValid drivers licenseMid-level management skills7 years working experienceComputer literateEmployment will be implemented in accordance with the Employment Equity Act.Only Applicants considered for the role will be contacted.Closing date: 02nd December 2024Should you wish to apply, please follow the online application process.