Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.Role: Senior Account ManagerLocation: Durban, South AfricaAbout the role:Are you looking for an opportunity to innovate with brands? This role involves the development of strategy, creative concepts, content, and campaign implementation. Those with experience in leading digital content and social campaigns within a creative agency will have an advantage. We seek a proven track record of driving multiple complex projects forward and the ability to bring in new business. You should have meticulous attention to detail and understand the importance of project profitability for the agency. You will have proven yourself as a safe pair of hands in the day-to-day management of accounts. This is a great opportunity for a level-headed, strategic thinker who has gravitas with clients. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions. Most importantly, this role requires a courteous, positive, and high-energy individual with great people skills. We value hard work and want to have fun doing it.What you will be doing:Client servicesEnsuring that the client experience is as positive as possible, encouraging a proactive solution-first attitude with clear communication.Escalating any negative service experiences to the Account Director to prevent recurrence.Responsible for brand guardianship on projects within the team.Constructively challenging clients and proactively working with project teams to present added-value solutions.Negotiating win-win compromises with clients on behalf of team members when needed.Keeping up to date with industry news and agency case studies that clients can learn from.Workflow managementUsing project management and workflow tools.Responsible for the timely delivery of projects, escalating potential issues to the Account Director, Project Manager, or Creative Director.Identifying upcoming work and collaborating with the Design Lead and Project Manager to ensure these are accounted for in studio forecasts.Project deliveryLeading projects where account management is required.Being accountable for the brief and ensuring the team has the right information to begin work.Ensuring project teams and clients agree on budget and scope before commencing work.Accountable for project timing plans, ensuring alignment with project teams and clients.Managing scope and scope creep on projects, working with the Project Manager and Producers.Escalating any projects at risk of unsuccessful delivery to the Account Director.Working with project teams to ensure smooth project execution, aligning client ambitions with team requirements.Accountable for the final presentation of work to clients, ensuring quality checks are complete and the work is presented effectively.New business development and pipeline activityIdentifying new business opportunities through relationships and working with the Account Director to pursue these opportunities.Team development and inspirationActively participating in knowledge sharing and facilitating learning within the studio.Encouraging a great team environment while maintaining client-centricity.Influencing and inspiring your internal team to deliver high-standard projects, including quality control.What you need to be great in this role:Excellent client engagement skills with the ability to proactively organize and influence clients.Ability to manage and filter workflow and prioritize workloads to maximize productivity.Knowledge of account management and invoicing.Highly creative with the ability to generate ideas and contribute to studio output.Proficient in Microsoft Office and related software.Understanding of how to integrate with a client-side team while maintaining top-tier agency service.Req ID: 11410#LI-MR1 #LI-Onsite #LI-midseniorOur values shape everything we do:Be Ambitious to succeed.Be Imaginative to push the boundaries of what's possible.Be Inspirational to do groundbreaking work.Be always learning and listening to understand.Be Results-focused to exceed expectations.Be actively pro-inclusive and anti-racist across our community, clients, and creations.OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
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