Security Officer - Permanent, Royal Wharf (E16)
Hours: 42 hours per week, 4 on 4 off, days and nights, 7am - 7pm or 7pm - 7am
Duties & Responsibilities
Always maintain a safe environment for all people in the estate, including a constant Security presence.
Meeting and greeting all residents, guests and clients around the estate.
Communicate with Concierge and assist with smooth running of the site.
Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
Communicate with control regularly and ensure there is a quick response to any incident.
To include building rounds & PES patrols of the site, in the daily tasks.
Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.
Maintain a safe environment for all people in the estate at all times.
Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.
Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions.
Provide support and shift cover for Valet and Concierge functions when necessary.
Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.
Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately.
Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
Ensure that all firefighting apparatus is accounted for and maintained.
Correct reporting of any cleaning or maintenance issues around the Estate.
All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.
Liaise with Valet staff to inform of any vehicles that may need parking in the car park.
CCTV
Ensure compliance with Data Protection Act.
Monitor CCTV cameras pro-actively, to detect any security related incidents.
Prepare evidence/download data images for authorised bodies, such as Police and Data Controller.
Report any system faults in a timely manner.
Only permit authorised personnel into FCC/Control Room, using log in/out form.
Concierge (When Covering This Role)
Meeting and Greeting all residents, guests and clients.
Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.
Correct reporting of any incidents or complaints.
Safekeeping of keys on behalf of residents and the estate.
Recording at all times the signing in and out of keys.
Report any accidents and record in the accident book as appropriate.
Maintain confidentiality at all times concerning the residents and business of the Ballymore Properties and Personnel.
Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary.
Ensure all relevant correspondence is forwarded without delay to the Manager's office.
Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
Help to create a 'can do, will do, with pleasure' culture within all aspects of the Estates Team.
Assist with extra shifts where the business needs are requested within a reasonable timeframe.
Support where necessary with any other tasks or duties when assigned by the General Manager, Deputy General Manager and the Duty Managers.
Skills, Experience & Qualifications
SIA Licence (Desirable)
Previous experience in a similar Security position (Desirable)
Good communication skills
Patience and the ability to remain calm in stressful situations.
Thinking and reasoning skills for dealing with emergencies.
Ability to work well with others.
Ballymore operates as an equal opportunities' employer.
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