JOB PURPOSE Technical specialised support on products.
Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety, and productivity in the mining sector.
MINIMUM REQUIREMENTS N4 with 4 to 6 years of experience in electronics (hardware and software) and IT (hardware, networks, and software) OR Trade qualification in electronic/electrical. 4 - 6 years of experience. Knowledge of company product. Good computer skills (Microsoft package). Valid driver's license. Own vehicle. Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications. RESPONSIBILITIES: Product Management Existing products config management to latest spec. Quality requirements – NCR's, ECR, TB, WI – Coordinating of this. Coordinate or assist with testing of FW. Coordinate or assist with testing of Hardware. Assists with technical training where required. Carrying out ad-hoc audits on area product support. Assist with technical matters for support and projects as requested. Review, update, and create product manuals as required. Assist with product trials. Coordinate or assist with customer product trials/POC's. Product Marketing Assist with customer presentations where required. Assist sales force with product training and/or customer interface meetings where required. Sound understanding of product solutions and roadmap of product evolution by understanding exactly why and how the solution is solving the client problem. Provide insight on market intelligence – Competitor solutions and customer typical needs per sector. Assist with product launch activities – Product demonstration, trial, POC, presentation, creating launch advertising content. Administration Schedule daily time to answer or create necessary emails. Create time for document reviews. Create time for typical HR related tasks – Prompt petrol claims, leave expenses, etc. Prompt liaising with customers through emails or phone calls where required. Technical Installation, repairing, calibration, certification, and technical support of electronic products and systems to the highest technical and safety standards on the specified mine/s. Set up and test units to meet specified requirements. Quality checks all work as per company quality policy. Troubleshoot problems to determine root cause of issues and recommend corrective actions. Ordering and maintaining stock. Responsible for the maintenance of the electronic equipment and software, according to company standards and if necessary, send to head office for repairs and follow through until product has returned to site. Reporting and recording further maintenance requirements. New Projects. Operate hand tools and small power tools and understand their use and function. Housekeeping. Any other reasonable duties given to you by your direct supervisor/Manager. Support Liaise with other technical employees and customers on site to support in ensuring quality and safety of work and that contractual obligations are met. Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or our company. Provide regular feedback to Technical Coordinator and Supervisor. Provide support to the Senior Technician and Supervisor on assignments and work in other departments and/or miscellaneous assignments as instructed. Develop customer relations. Complete required documentation, reports, and paperwork for the mine, customers, and Technical Coordinator/Supervisor. Health and Safety Always adhere to all customer safety regulations. Adhere to specific risk assessments before commencing daily tasks. Ensure medicals and inductions are valid. PERSONAL ATTRIBUTES Skills:
• Excellent English grammar (both speaking and writing)
• Electrical competencies
• Electronic competencies
• Excellent computer skills (administrative)
Knowledge:
• Electrical
• Electronics
• Mechanical
• Mine exposure on TMM is an advantage
• MS Office, MS Teams
Attributes:
• Self-starter
• Good time management
• Diligent
• Able to adapt to rapid changes
• Able to handle pressure
• Good admin skills
• Very good communication skills
• Result driven
• Team player
All applicants who meet the minimum requirements and wish to apply should do so on or before 09th of August 2024 at 12:00.
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