Sales Team Leader

Job OverviewA team leader guides, oversees, develops, and inspires his team to achieve the goals that contribute to the growth of the department and wider organization. They do this by creating an environment that promotes positive communication, encourages bonding of team members, and drives a culture of high performance.Job ResponsibilitiesManaging performance and achievement of team KPIs.Leave/absence management ensuring required resourcing is available as per SLA.Ongoing sales coaching is provided to the team.Regular call listening to provide guidance and support.Team professional development is considered and addressed with the advisor (CPD, succession, career pathing, etc).Quality standards are monitored on an ongoing basis with particular focus on CSAT.Necessary actions are taken to address gaps (knowledge & skill).A continued focus on customer experience by re-integrating on an ongoing basis with the team the high standards expected.Participate in department-related projects and change activities.Execute actions arising from business-related projects.Timeously responding to queries and communication from the client.Prepare adequately for client visits.In conjunction with your Ops Lead, identify change initiatives which could benefit your team or wider department.When invited, partner with Business on wider organizational change initiatives.All necessary reports are completed in line with department schedule/client requirements (daily, weekly, monthly).Job RequirementsMatric / NQF Level 4.2 years experience as a Sales Team Leader.Required SkillsSales coaching.Able to successfully upskill a team.Continuous improvement.Operational knowledge.Prioritization of workload.Core BehaviourHuntswood's employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:Confidential, reliable, and genuine.Dynamic, passionate, and determined.Friendly, compassionate, and cooperative."It's not just about what we do, but the way we do it. And it's our values that make us special."Apply
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