Western Cape, George
Food Store Manager - Retail – George Are you passionate about high-quality meats and exceptional customer service? Join our team as a Retail Food Manager at Eskort, where you'll lead a dedicated team in delivering top-notch products and creating an outstanding shopping experience. If you have a knack for managing inventory, engaging with customers, and ensuring premium standards in a dynamic environment, we want to hear from you. Apply now to bring your expertise to our thriving butchery and help us set the standard in quality and service!
QUALIFICATIONS
Grade 12 (Requirement)
Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE
Minimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level.
KNOWLEDGE REQUIRED
Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
Knowledge of stock management systems like ERP, Meat matrix, etc.
Knowledge and understanding of the FMCG environment and related legislation
Management of perishable products with short shelf life especially in meat industry
Basic Understanding of retail consumer behaviour and purchasing trends
Basic Understanding of the retail and meat market
SKILLS REQUIRED
Excellent verbal and written communication skills.
Proficient in MS Office Suite
Analytical skills
Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems
Excellent interpersonal skills and ability to communicate effectively
Exceptional customer service and people management skills
Energetic and self-starter
KEY PERFORMANCE AREAS (KPA'S) JOB ACTIVITIES 1. Stock Management Stock Ordering
Place orders with factories and other suppliers
Follow up on orders
Manage deliveries, delivery dates and stock upon arrival
Manage stock order volumes
Stock Receiving
Receive ordered stock
Report delivery shortfalls, and damages
Follow up on non-received stock
Capture received stock on Meat Matrix
Stock Controlling
Daily stock levels reporting
Run stock depletion reports- cashiers
Balance off with stock receiving
Manage stock levels threshold
Manage stock shrinkage: stock losses/damages/dumpings
2. Housekeeping
Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
Always maintain high level of HACCP standards throughout the store.
Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.
3. Employee Management
Employee Recruitment
Onboarding and Induction of new employees
Training and Development
Employee Relations (Discipline in the workplace)
Performance Management
Employee Wellness
Employee Motivation
4. Store Organisation
Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques.
Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
Re-arrangement of store shelves and products
Managing of non-moving items and display areas
5. Cash Management
Manage and assist with daily cash ups.
Minimise cash losses.
Manage picking up and dropping off of cash in the store.
Manage cash on ATM.
Manage safety of cash movement within the store.
Manage and keep the safe secure and locked at all times.
6. Customer Service
Deliver excellent service to ensure high levels of customer satisfaction
Create a store that meets local needs by building an understanding of customer-product preferences.
Manage and analyse customer complaints to get insights for improvement of customer satisfaction
Be the custodian of customer experience and lead brand loyalty
Responding to customer complaints and comments promptly and accurately.
Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
7. System Administration
Manage staff clocking via ERS.
Maintain and understand the system Meat Matrix.
Manage and maintain CCTV cameras.
Ensure availability of physical security guards in store.
Manage the alarm system internally.
For more information please contact:
Jaco Roberts
#J-18808-Ljbffr
