Restaurant Manager - Family Restaurant - Pongola

As a Restaurant Manager, you will be responsible for the overall operations of the restaurant, ensuring a seamless and efficient service experience for both guests and staff. You will manage the daily functions of both FOH and BOH, including staff management, stock control, financial oversight, and customer satisfaction. This role requires strong leadership, organizational, and communication skills, with the ability to meet operational and financial targets.Key Responsibilities:Front of House (FOH):Manage staff rosters, meetings, and training.Oversee daily FOH procedures (opening/closing).Ensure high standards of service and customer satisfaction.Back of House (BOH):Assist in kitchen operations and staff management.Handle stock receiving, rotation, and regular stock take.Ensure all equipment is maintained and operational.Administration & Financials:Handle bank reconciliations, budget management, and financial reporting.Manage salaries, wages, VAT returns, and other statutory payments.Oversee cash-ups and income/expenditure budgeting.Human Resources & Compliance:Oversee recruitment, disciplinary procedures, and labor relations.Ensure compliance with CCMA and labor laws.Marketing & Promotion:Implement national and local marketing initiatives.Analyze marketing success and report back to the team.Minimum Requirements:Proven experience in restaurant management (preferably within a branded or franchised environment).Strong knowledge of both FOH and BOH operations.Financial acumen and experience with budgets, cash-ups, and reporting.Proficiency in Microsoft Office and Pilot Software.Solid understanding of human resources, recruitment, and labor regulations.Ability to manage marketing initiatives and promotions.Exceptional leadership and team-building skills.Excellent communication and organizational abilities.Knowledge of health, safety, and hygiene standards in the hospitality industry.Between 5 - 7 Years of experience.
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