At least 2 years experience in a Individual and Group/Block Reservations essential
Banqueting / Events Booking experience essential
Excellent knowledge of Microsoft Office
INFOR or Opera "Individual and Group/Block Reservations" experience (Essential)
INFOR or Opera "Front Office and Cashiering functions" an advantage
Excellent administration skills
Setting up of group contracts and invoices
Good understanding of Revenue Control & Yield Management
Fluent in English – verbal and written
Excellent telephonic and written communication skills
Able to work under pressure
Time management skills
Display a high level of emotional intelligence
Ability to work alone as well as with a small team
Customer orientation, professional charm and sophistication is an advantage
Presentable
Ability to work shifts and occasional overtime
.
QUALIFICATIONS:
Minimum Std. 10 (Grade 12)
Front Office, NQ Level 2 or other relevant tertiary qualifications an advantage.
KEY RESPONSIBILITIES:
To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary
To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
Ensuring that reservation, events policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 5-star Hotel.
To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
To ensure that deposit and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy.
General Office and Admin duties.
Maintaining all guest/agent/company profiles in Opera.
Handling guest Queries.
Any other relevant duties.
REPORTING TO:
Reservations Manager
DATE REQUIRED:
Immediate