Job FamilyInformation Technology
IT Operations
Manage Self Operational
Job PurposeThe role facilitates IT releases, processes and executions, including manual and CI/CD release deployments, to ensure value delivery through relevant methodologies. It escalates impediments, manages risks, assures value delivery and drives continuous improvement. They ensure that new business functionality is delivered while safeguarding the integrity of existing services. Their expertise in automating related processes helps streamline deployments and maintain service quality.
Job ResponsibilitiesObtain data inputs to feed into the enterprise release schedule and communicate the future view of planned releases to the relevant stakeholders.Identify Conflicts: Monitor and flag potential conflicts related to configuration items and resource allocation.Assess Application Health: Evaluate the health state of application to identify any issues that may affect releases.Propose Solutions: Suggest new scheduled dates to resolve conflicts or address poor application health before proceeding with new feature releases.Unblock Issues: Facilitate resolution of identified issues to ensure smooth and stable production releases.Manage releases across multiple application platforms, both on-premises and in the cloud.Monitor and analyze software code movement through various stages of the CI/CD lifecycle and ensure that all releases meet our stringent quality standards.Continuously refine and improve release management processes to enhance efficiency.Promote the adoption of best practices in release management and automation.Ensure teams follow the organisation's established policies and procedures.Manage risks and resolve issues that affect release scope, schedule and quality.Resolve issues, conflicts and delivery priorities within the components of an implementation from a schedule delivery view.Negotiate and seek out solutions to issues that might arise with various stakeholders.Attend weekly Squad meetings and working sessions as required to advance the delivery schedule agenda and improve service delivery quality.Conduct release readiness, milestone and business go/no-go reviews.Assist with the delivery of agile team objectives by removing blockers.Provide guidance related to tools and services to help Product Management and Initiative teams manage and deploy releases into production.Support the achievement of the business strategy, objectives and values.Stay abreast of developments in field of expertise.Ensure personal growth and enable effectiveness in performance of roles and responsibilities.Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).Participate and support corporate responsibility initiatives for the achievement of business strategy.Seek opportunities to improve business processes, models and systems through agile thinking.Essential Qualifications - NQF LevelAdvanced Diplomas/National 1st DegreesEssential Qualifications - NQF Level5 years Release and Change Management experienceServiceNow experienceExperience with Jira, including configuration and report generation.Preferred QualificationITIL Certification, Bachelor of Technology or related field or relevant work experienceMinimum 5 years' experience in Release or Change Management roleEssential CertificationsITIL4 Practitioner: Release ManagerDevOps FoundationLeading SAFeMinimum Experience Level5 years Release or Change Management proven experienceTechnical / Professional KnowledgeAwareness of the Software Development Life Cycle (SDLC)Organisation Change ManagementFacilitatingContinuous Integration and Deployment ProcessesSAFE FrameworkRelease and Deployment ManagementAgile PlanningDigital CultureBusiness AnalysisInformation Technology (IT) ArchitectureDecision MakingPlanning and OrganizingBuilding PartnershipsCommunication
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