About Us
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.
Duties & Responsibilities
Safety:
Enforce Health & Safety culture within region.
Implementation of the company health and safety strategy.
Provide input to the executive management team for the management and ongoing development of the company business continuity plan.
Develop, implement and manage Health and Safety systems to achieve Tsebo's Safety KPIs.
Monitor compliance with Tsebo's Safety policy.
Identify H&S risks and develop procedures and risk assessments to mitigate and manage these risks.
Provide executive management with BCP (Business Continuity Planning).
Ensure that there are trained First Aiders, Safety Reps & Fire Fighters.
Ensure that there are first aid boxes with tool kit.
Ensure regular safety evacuation drills are conducted in accordance with Health & Safety Strategy at all levels.
Conduct internal investigations into H&S incidents.
Conduct H&S audits as prescribed by the H&S policy.
Ensure that all necessary risk assessments within the region are conducted as per policy.
Compile and submit H&S reports through to the relevant channels.
Review and follow up on H&S incidents to ensure corrective action has been taken.
Develop and deliver training programs in accordance with regional initiatives.
Ensure that the quality management system conforms to the requirements of ISO 9001.
Ensure that the processes are delivering their intended outputs.
Report on the performance of the quality management system and on opportunities for improvement, particularly to top management.
Ensure the promotion of customer focus throughout the organization.
Quality:
Effectively control Quality documentation and records regionally, including branded posters on notice boards.
Control and maintain a corrective and preventative action analysis and status.
Facilitate organizational quality awareness and improvement through the involvement of all staff and their role in quality management.
Verify that staff on site are following correct processes and cleaning methodologies.
Ensure continual improvement and the efficiency and effectiveness of the internal grading system.
Attend Operations weekly/monthly meetings to discuss documentation, housekeeping, upcoming audits, etc.
Ensure that regular Internal audits are being performed and that audit reports are compiled, actioned and maintained.
Self-perform audits for sites on a schedule as agreed. Targets set by RD.
Monitor the system and processes for non-conformance and continual improvement.
Compile means and methods of increasing customer satisfaction and client external quality scores.
Assess customer satisfaction through customer surveys and complaints and control thereof.
Verify that all work carried out on sites complies with best practice.
Follow up on non-conformance reports and audits both internal and external.
Recommend improvements and ensure that these are implemented.
Time and task support and support with efficiencies.
Implement and maintain the Quality system Regionally, in accordance with set standards.
Drive efficiencies in the business and identify areas to improve efficiencies.
Ensure all digitisation systems are used optimally.
Skills and Competencies
MS Word, Excel, PowerPoint.
Safety Management systems.
Occupational Health & Safety Act and COIDA.
Health & Safety System knowledge.
Knowledge of ISO 9001, ISO 45001 and ISO 14001.
Facility Management.
Sound knowledge of Domestic & Industrial cleaning practices.
Knowledge of Environmental legislation.
Waste Management procedures.
Compilation and Preparation of Statistics.
Incident investigation.
Report writing.
Risk Assessment.
Dispute resolution and Conflict management.
Verbal & written communication.
Ability to deliver high quality and proactive service to internal and external customers.
Ability to turn around a contract that is experiencing operational challenges by consistently focusing on quality standards and methodology.
Ability to effectively manage people, processes and projects.
Ability to develop new SOPs.
Ability to handle conflict situations.
Work to improve cleaning efficiencies in contracts and identify unproductive processes.
Qualifications
Matric.
Diploma/SAMTRAC/Safety qualification.
ISO 9001, 45001 and 14001 Internal Auditor.
Must have a valid driver's licence and own reliable vehicle.
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