Profile SummaryAs a SuccessFactors Support Consultant, you will play a crucial role in providing technical support and consultation to clients utilizing SuccessFactors, an integrated cloud-based HR and talent management system. Your responsibilities will include troubleshooting, resolving technical issues, and ensuring the smooth functioning of SuccessFactors modules for clients.Department/teamApplication Management Services.ResponsibilitiesDemonstrate a detailed and results-oriented approach, taking the initiative to solve problems and overcome roadblocks in a timely manner.Utilize your knowledge of current HR policies, practices, and future trends to anticipate business needs and align system processes accordingly.Facilitate client process walkthroughs to understand their business processes and ensure alignment with solution functionality.Act as a client-facing representative, identifying and documenting business requirements and recommending how the SuccessFactors solution can best meet client needs.Provide support to the interface workstream, ensuring a clear understanding of business scenarios and integration between the SuccessFactors solution and other applications.Support configuration, testing, training, data migration, and change management workstreams as part of project implementations.Collaborate effectively with team members and customers, communicating clearly and confidently both verbally and in writing.Work on multiple initiatives simultaneously, demonstrating the ability to prioritize tasks and meet deadlines.Share knowledge with customers and mentor fellow consultants on the team.Work creatively and analytically in a problem-solving, fast-paced environment.Consulting on implementation projects.RequirementsBachelor's Degree in Computer Science, IT, HR, or a related field.Associate or Professional level certification in one or more of the following SAP SuccessFactors modules: Recruiting Management, Onboarding, and Employee Central Core.3+ years of relevant consulting or industry experience.2+ years of experience configuring, implementing, and supporting one or more SAP SuccessFactors modules in a lead role.Strong ability to elicit and document business requirements.Excellent communication skills, both verbal and written.Ability to work on multiple initiatives simultaneously and prioritize tasks effectively.Strong problem-solving and analytical skills.Ability to work both independently and within a team environment.Motivated to work within Service Level Agreements and deadlines.Work ScheduleFull-timeLocationRemote working, with access to the office in Pretoria and Stellenbosch. Close proximity to one of the offices is preferred.Reporting StructureThe SuccessFactors Support Consultant will report to the Application Management Services Manager.NoteThis job description provides a general overview of the responsibilities and requirements for the position. The specific duties and qualifications may vary based on project and client requirements.Who We AreEPI-USE Africa is a leading provider of non-core business critical solutions in the field of HR and Payroll services. With a focus on SAP systems, the company aims to deliver exceptional support and consulting services to clients, ensuring efficient and effective HR and payroll operations.
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