Receptionist

Key Responsibilities:Guest Services:Greet and welcome guests with a friendly and professional demeanor.Perform efficient and accurate check-in and check-out procedures.Provide information about hotel facilities, services, and local attractions.Handle guest inquiries, complaints, and requests promptly and courteously.Ensure guest satisfaction by addressing and resolving issues promptly.Reservations and Bookings:Manage room reservations, cancellations, and modifications.Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.Update and maintain accurate guest records in the hotel management system.Maximize room occupancy and promote hotel services and facilities.Financial Transactions:Process payments and manage cash, credit card transactions, and billing.Balance cash drawers and record receipts accurately.Communication:Liaise with other departments (housekeeping, maintenance, food and beverage) to address guest needs and requests.Communicate effectively with colleagues and management to ensure smooth operations.Administrative Duties:Answer phone calls and respond to emails professionally and promptly.Maintain a clean and organized reception area.Assist with administrative tasks as needed, such as filing, data entry, and reporting.Qualifications:High school diploma or equivalent; additional education in hospitality or related field is a plus.Previous experience in a hotel or customer service role preferred.Proficiency in using hotel management software and MS Office applications.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to multitask and work effectively under pressure.Professional appearance and attitude.Availability to work flexible hours, including evenings, weekends, and holidays.