Position Name: Receptionist Responsibilities: Guest Services: Welcome guests warmly, providing a friendly and professional demeanor.
Assist with guest inquiries, check-in/check-out procedures, reservations, and general assistance throughout their stay on board.
Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and presentable at all times.
Answer phone calls, emails, and other communication channels promptly and professionally.
Guest Records: Accurately enter guest information into the reservation system, including personal details, preferences, and special requests.
Maintain guest records and update guest profiles as necessary.
Cash Handling: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions in accordance with established procedures.
Concierge Services: Provide information and assistance to guests regarding onboard amenities, activities, dining options, and excursion bookings.
Offer recommendations and make arrangements for guest requests.
Communication: Coordinate with various departments, including housekeeping, food and beverage, and entertainment, to address guest needs, resolve issues, and ensure seamless operations.
Administrative Support: Assist with administrative tasks, including filing, data entry, document management, and other clerical duties as assigned by the management team.
Guest Relations: Build positive relationships with guests, ensuring their needs are met and addressing any concerns or complaints professionally and promptly.
Strive to exceed guest expectations and enhance guest satisfaction.
Safety and Security: Follow established safety and security procedures, including monitoring guest access to secure areas and reporting any suspicious activities or incidents to the appropriate personnel.
Knowledge Update: Stay updated on ship information, itineraries, safety procedures, and other relevant information to provide accurate and up-to-date information to guests.
Qualifications: Customer Service Skills: Excellent customer service skills with a friendly and professional attitude.
Strong interpersonal and communication skills to interact with guests of diverse backgrounds.
Multilingual Skills: Proficiency in English is required.
Additional language skills are highly advantageous, especially those commonly spoken by cruise ship guests.
Organizational Skills: Strong organizational and multitasking abilities to handle a high volume of guest interactions, inquiries, and administrative tasks efficiently.
Attention to Detail: Meticulous attention to detail to ensure accurate data entry, reservation processing, and cash handling.
Problem-Solving Abilities: Ability to think quickly and make decisions to address guest needs, resolve issues, and provide appropriate solutions.
Computer Skills: Proficiency in using computer applications and reservation systems.
Knowledge of MS Office suite (Word, Excel, Outlook) is desirable.
Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays, as required by the cruise ship's schedule.
Professional Appearance: Presentable appearance and adherence to the ship's grooming standards.
Cultural Sensitivity: Awareness and respect for cultural differences, understanding guest preferences, and adapting service accordingly.
Integrity: Demonstrated reliability, honesty, and trustworthiness in handling confidential information, managing resources, and maintaining professional ethics.
