Reception / Reservations

The BIG is on the lookout for a new Front Of House position!
If you are an energetic and fun person, with a keen attention to detail, a team player, and your passion for hospitality and tourism is BIG, come and join our family.
Duties would range from, but are not limited to :
- Working directly with guests from all over the world.

- Reservations, responding to emails, enquiries and telephone etiquette

- Working on our PMS system to capture these reservations.
- Cash control/managing of cash flow
- Planning and arranging both set and spontaneous activities for our in-house guests
- Collection of payments, either via card or cash.
- Interacting with guests on a personal level to build lasting memories/relationships
- Welcoming guests with a friendly and happy demeanor, when checking them in
- Coordination between housekeeping and other departments
- Handling and managing guest complaints

- Maintaining accurate records of guest information as well as supplier details
- Be willing to work flexible shifts
-Providing updates to management where needed
We are proud of the space and culture we have cultivated at The BIG - one that is warm, inviting, familiar, and most of all FUN.