Quality Assurance Specialist

ABOUT US: Come join our team and contribute to a premier e-commerce company committed to providing outstanding customer experiences! We're in search of a detail-oriented Quality Assurance Specialist to uphold the quality and efficiency of our customer interactions.IDEAL CANDIDATE:- With at least 1 year of experience with WFH/BPO setup and/or- With at least 1 year of experience being a QA Specialist or any quality-related role.- Working knowledge of Google Sheets, Slack, Gorgias, Shopify, and Zendesk.- Strong analytical skills and attention to detail.- Effective communication and collaboration abilities.- Proficiency in ticketing systems and quality assurance tools preferred.RESPONSIBILITIES:- Review tickets across all customer support channels to assess interaction quality.- Maintain work quality standards for support agents and internal knowledge base.- Assist Team Leads by conducting shadowing sessions to pinpoint areas for improvement.- Provide constructive feedback and report QA performance to agents and Team Leads.- Identify process enhancements and collaborate on developing training materials.WORK HOURS:Full-Time, Remote, US PSTCOMPENSATION/PERKS:- $5 per hour- Paid Time-Off- Performance & Recognition Bonuses- HMO + dental coverage- Company Swag Kits- Year-end bonusHOW TO APPLY: https://bit.ly/qasplistAPPLICATION CODE: JAZZHRIf you're passionate about ensuring exceptional customer support experiences and have a knack for identifying process improvements, we want to hear from you!
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