Main purpose of the job: To provide user support and customer service on SyNCH applications and platforms at healthcare facilitiesTroubleshoot problems and advise on the appropriate action to end users at the different facilities where the SyNCH program is implementedLocation: Pretoria - TshwaneKey performance areas: Provide support regarding software updates of HPRS, SyNCH and Electronic TB/HIV Register (TIER.Net)Maintain and update System Master files (HPRS, TIER.Net and SyNCH)Support DoH in ensuring controlling and maintaining user access to all data management systemsIT administration duties (keep inventory system for all IT assets)Utilising the Wits RHI operations call-log system for monitoring purposesLiaise with local health Facility managers as well as other relevant components regarding day-to-day operational matters for data management systemsInteract with colleagues and project management to ensure fulfilment of project objectives and reporting requirementsWork closely with the strategic information unit and provide support as neededIdentify and provide training at health facilities and pick up points to ensure optimal and consistent utilization of the software systemConduct Data Quality Assurance and Compile reports on systems implementationSupport on extracting DMOC data from SyNCH and TIER.NetManage and monitor application configurationsInstall and upgrade software and applications according to the user's needsConduct hardware assessments of all facility IT equipment used specifically for capturing dataInstall anti-virus ensure all PCs are regularly updatedReview all operating systems and test functionalitySupport regarding collecting and analysing of DMOC dataAll ICT related trouble shooting and problem-solvingInstall routers, test wireless connectivity, configure networking and Internet connectivity assessmentProvide basic first line support for facilities and Wits RHI teamsLog all support calls with the IT Service Desk at Wits RHI and Department of HealthSoftware assessments at all facilities where there are electronic health information systems implementedDevelop a training program for District and Sub-Districts and mentor the ICT Coordinators in implementing rolling out training to the districtImplement a support and maintenance procedure to assist with call logging procedures and provide first line supportSupport the data management team in all data management functionsAdhere to all data management SOP's, guidelines, and confidentiality agreementsAttend to all staffing requirements and administrationParticipate in the recruitment processes of SyNCH Technicians staff (including the development and marking of competency assessments)Coach and train subordinates and team members to ensure acquisition of knowledge and skills required by the organisationPromote harmony, teamwork and sharing informationSupervise and manage the duties of subordinates to ensure optimal staff utilisation and maintenance of sound labour relationsPerform and facilitate performance development and assessmentsIdentify substandard performance by team members and take necessary corrective actionCoach and train subordinates and team members to ensure acquisition of knowledge and skills required by the organisationPromote harmony, teamwork and sharing informationAct as the first point of contact in assisting teams with DMOC data quality related issues and compliance, especially regarding DQAs.Communicate clearly and effectively with all levels of the institute staff around programmatic inputs and outputs in the assigned program areasBuild and maintain partnerships with public health facility staff; the facility Manager and end users utilising the systemsCommunication with local, regional, and national collaborators and stakeholdersProvide information technology services that respond to client and stakeholder needsTake ownership and accountability for tasks and demonstrate effective self-managementFollow through to ensure that quality and productivity standards of own work are consistently and accurately maintainedMaintain a positive attitude and respond openly to feedback.Take ownership for driving own career development by participating in ongoing training and development activities such as workshops, forums, conferences, etc.Required minimum education and training: An appropriate IT related diploma or equivalent, experience with the application of IT related knowledge in the fieldValid Driver's License and the ability to drive Required minimum work experience: At least 1 – 2 years relevant experience in software/ICT implementationDesirable additional education, work experience and personal abilities: Advanced computer literacyAdvanced knowledge in implementing Health information systems is an advantageAbility to analyse and interpret technical information and excellent communication and writing skillsDemands of the job Ability to train client staff on usage of the IT systems being implemented, evaluate effectiveness of the system usage retraining of Wits RHI staff and DoH staff when needed and work independentlyThe person needs to respond to requests for technical assistance in person, via phone, chat forums or email; trouble shoot and resolve technical hardware and software issues as well as following guidelines on the referrals to helpdeskTravelling (Valid driver's license and ability to drive) and overtime may be required from time to timeMust be contactable after hours for any unplanned emergencies or queriesCommunications and relationships: DynamicEnthusiastic and proactiveGood interpersonal skillsAbility to build and work in a team as well as work independentlyConfident in applying IT knowledgeExcellent time managementCommitment to equity and cultural diversityTO APPLY: Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.Please take note that the applicants who do not adhere to the above requirements will not be considered for the respective position.Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions.
This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL.
However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.The closing date for all applications: 24 January 2025.Note WHC, in accordance with their Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.Please note: AJ Personnel is only responsible for the advertising and response handling of the advertisement on behalf of their client Wits Health Consortium.AJ Personnel does not have any salary or other information regarding the position.Wits Health Consortium will only respond to shortlisted candidates.
Candidates who have not been contacted within two weeks from the closing date can consider their application to be unsuccessful.