Profiler Specialist Investigator Location: Johannesburg
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: JR-59244
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description Old Mutual Insure is looking for a Profiler in the Investigation department. The role is responsible for data gathering, data intelligence, document verification, vehicle data correction, and circumstance scrutiny by applying all relevant checks and providing feedback to Investigators.
You Would: Minimize fraud. Determine the merits of the claim. Differentiate between fraudulent and legitimate claims. Report findings of evaluation in an effective and unbiased manner. Ensure the timely identification of fraudulent claims, resulting in monetary savings for the company. Build and maintain relationships with relevant stakeholders, internally and externally. Provide excellent service to claim departments. Ensure data is quality controlled. Effectively communicate and give feedback to clients, staff, and call center when required. Strive to ensure clients are satisfied with SIU service delivery. Analyze query and complaint trends and suggest solutions. Qualifications And Experience Grade 12/Standard 10/NQF 4. Short-term insurance qualification / FAIS accreditation or a FAIS recognized qualification will be highly beneficial. Minimum 3 years claims experience on Commercial & Personal lines. The Recruitment process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values, and more context on the role. Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team. Technical & Psychometric Assessments: These will depend on the role and may happen concurrently with MIE & Internal Verification. Final Feedback. Closing Date: 18 October 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to Old Mutual's Covid-19 vaccination policy for further detail. About Us
Old Mutual is a premium African financial services organization that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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