Are you passionate and enthusiastic about improving client experience with products and services? Would you like to provide first-class guidance and support to customers? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role As a Pre-sales Specialist, you'll be responsible for the implementation of value-added services and configurations that create ease of use and access to LexisNexis products. You will consult with customers to assess organizational and technical requirements, proactively identify risks, describe, and implement various solutions.
Responsibilities Ensuring excellent quality of stakeholder engagement and client relationships.Providing training and transfer skills on the software implemented.Updating new releases, features and functionality to train clients as well as internal stakeholders.Ensuring all internal and external stakeholders are consistently communicated with and expectations are managed.Identifying and communicating innovations or knowledge that is created or implemented.Identifying risks and issues threatening the success of your deliverables and thinking about possible mitigations.Ensuring excellent productivity in available hours and delivering work within agreed time frames.Completing all administrative tasks timeously, namely timesheets, project sign-offs, and client communications where applicable. Requirements Able to transfer knowledge and conduct one-on-one training.Strong work ethic, attention to detail, and a passion for accuracy.Able to work under pressure, meet strict deadlines, and manage oneself.Able to take direction, prioritize, and remain focused on tasks.Clear communication skills to manage clients and exceed their expectations.Excellent ability to develop strong client and stakeholder relationships.Proactive self-starter who can identify project risks and address them successfully. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Medical AidRetirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)Modern family benefits, including adoption and surrogacy. About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.
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