Job Purpose
To manage a profitable property portfolio in line with business strategy, which entails managing and mentoring a team to achieve shareholder value.
Financial Tasks and Duties:
Preparation and presentation of the annual operational budgets which provides an indication of performance ahead.
Management of tenant arrears.
Measurement of monthly property performance against the annual approved operational budget.
Ensure that monthly reports are completed timeously.
Administration Related Functions:
Collaborating with internal departments to ensure effective management of the larger repairs and maintenance, approving all related repairs in terms of SODA.
Utilizing business tools to effectively manage the portfolio (Power BI, Freshdesk, MDA, etc.). Presentation of portfolio performance at monthly controlling office meetings.
Approving all credit control admin instructions in terms of SODA.
Approving all leasing-related instructions in terms of SODA.
Ensuring adherence to processes in terms of company policy and procedures.
Managing other administrative processes related to effective management.
Operational Tasks and Duties:
Manage and monitor various inspections conducted by the Property Manager.
Administer customer service queries in a timely and effective manner.
Conduct regular building visits with subordinates.
Chair monthly financial, team, and building manager meetings.
Contribute to Sales & Marketing meetings with innovative ideas.
Identify and motivate improvements to poorly performing properties.
Effectively manage and interact with subordinates and internal departments to reduce vacancies and improve income.
Manage the renewal process with existing tenants to achieve the best possible outcome.
Interact and build relationships with all stakeholders.
Staff Management:
Coaching and mentoring of staff.
Motivate and encourage team members to perform effectively.
Monitor and manage performance agreements.
Identify and manage poor performance by developing effective corrective plans.
Provide constructive feedback regarding performance.
Oversee the work of subordinates to ensure compliance with requirements.
Mediation between parties when required to ensure effective resolution.
Select and recruit new staff members.
Identify talent and encourage development and retention of staff.
Working Conditions: Office Based. Regular local travelling required within Gauteng province. Own transport essential.
Qualifications & Experience:
Tertiary qualification in Property Management related qualification preferred.
5-10 years' property experience preferred.
Estate Agencies Affairs Board Competency Certificate (NQF Level 4).
Code 08 Drivers License required.
Skills & Knowledge Required:
MS Office skills required:
MS Word – Intermediate
MS Excel – Intermediate
MS Outlook – Basic
Management Experience
Financial acumen.
Property management knowledge required.
Basic administrative knowledge and skills required.
Good report writing skills.
Staff management skills.
A holistic understanding of the business required.
Personal Attributes:
Problem solving: find solutions when emotions are involved.
Reality testing: be objective; see things as they really are.
Impulse control: resist or delay impulse to act.
Flexibility: adapting emotions, thoughts, and behaviors.
Stress tolerance: coping with stressful situations.
Interpersonal relationships: building mutually satisfying relationships.
Empathy: understanding & appreciating how others feel.
Independence: be self-directed and free from emotional dependency.
Assertiveness: communicating feelings and beliefs; being non-offensive.
Management: the strategic use of resources and employees to reach organizational goals.
Social confidence: be self-assured and at ease with people in all types of social situations.
Persuasion: negotiating, selling, influencing, and attempting to persuade people.
Multitasking: dealing with several activities at a time.
Teamwork: cooperation with others, good-natured attitude.
Persistence: sticking with tasks, not giving up.
Rule following: adhere to rules and strictly follow work regulations.
Attention to detail: focus on details and strive for perfection.
Planning: enjoy making detailed and long-term plans.
Innovation: creative and open-mindedness.
Analytical thinking: like solving complex problems and analyzing information.
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