Platform AnalystAcacium GroupWoodstock, Cape TownFull Time, PermanentUnlock your potential:Do you have experience working in a service desk or a platform support role? Are you looking to widen your technical skillset and progress within a long-term career?We have an exciting opportunity to join our growing team as a Platform Analyst! We're looking for a personal individual to deliver exceptional customer service to our colleagues, providing second and third line support via a ticketing system. In this role you will be accountable for planning application management, maintenance and enhancements on our staffing and sales platforms/CRMs.If you're looking for career progression then it's a great time to join our growing team in Cape Town, as our experienced team will provide you with all the tools, training and guidance to be a success!Acacium Group is a leading healthcare delivery partner. We combine access to workforce, technology and sector expertise to increase the sustainability of the global healthcare system from early-stage clinical research, to acute and palliative care.Every day you will… Work with the Platform team, internal customers and vendor partners to translate our user stories into technical outcomes, developing, testing and delivering changes to meet business requirements Work with the Support team on identified areas of high-volume tickets to determine and fix the root cause, to reduce ticket volumes Ensure that the service management application is being kept up to date Support the access control audit process, working with key business stakeholders to ensure that people working in the application have access to the tools at the level required to do their job Support the preparation of test plans for new software releases, conduct E2E/Regression testing on new releases and functionality and update findings, supporting the coordination of user acceptance testing What's in it for you?We offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including: Focus on developing your skills and your career - we give you the tools, guidance and support, helping you to be successful in your career Unrivalled career opportunities – that come from being part of a global group made up of healthcare, staffing and life science brands Regular events and incentives, both locally and group wide Medical aid Join us and make a difference:If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.Join us and play a key part of shaping the future of society and improving people's lives!To thrive in this role, you must... Have experience providing support in a platform or service desk role Have experience managing CRM applications Have excellent customer service skills Be solutions focused with the ability to problem solve Employment Equity:The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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