Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Matter. You are a specialist in a process, workstream or area in Mondelez International Digital Services, working to support impeccable service operations. How you will contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelez International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiative What you need to know about this position: The People Experience Advisor is responsible for local execution of operational Human Resources activities. The advisor is the key point of contact to employees where self-service/shared services support is not available and sits within the local BU squad team. Where appropriate, the People Experience Advisor will support with the implementation of local projects and support the employee relations agenda for the site. What extra ingredients you will bring: Providing business intimacy and supporting with the delivery of local end-to-end operational HR activities and services. Providing sound business partnering advice to critical business stakeholders. Resolve local industrial relations and business specific queries with the support of the SAROA People Experience Lead. Partner with Commercial and other support functions to deliver best in class people experience. Use knowledge and experience to provide local HR services that are relevant and tailored to the needs of the Business Unit/location (e.g., Time & Attendance support, HR systems, Employment equity). Key point of contact to employee and managers for People Services/ HR related queries. Managing all internal and external queries and requests, responding and re-directing accordingly. Assist employee and managers with self-service transactions, HR portal navigation, policy interpretation and process support requiring face-to-face interaction and hard copy documentation. Responsible for delivery of the following services: Employee Relations / Industrial RelationsOnboardingLocal learning deliveryTime & attendance system supportLocal query resolutionInterview support only when requestedPayroll support for Kenya, Mauritius & Commercial functionsPeople Experience workflow activities in Workday systemPeople Experience activities and case management in Service NowMaintaining People Services filing system via E-Filing portal Education / Certifications: HR University Degree or related Diploma.3-5 years working experience in FMCG or Consumer Goods Industry (multinational will be advantageous)Computer skills-MS Office, Concur and HR systemsAbility to deal with several layers inside the organization at the same time.Deliver results with high attention to detailAbility to work under pressure with tight deadlinesEffective time management. Maintain Strict confidentiality always - the successful incumbent may be exposed to highly confidential information and must adhere to the highest ethics and values always. Work schedule:Standard Business HoursNo Relocation support available.Business Unit Summary:Mondelez International's Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets. The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelez International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne. The Business Unit's Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa. Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type: Regular Service Operations (Delivery) Global Business Services
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