Operations And Service Manager

Requirements: Trade tested and qualified in HVAC and Refrigeration. Experienced in daily Service related Refrigeration issues and Project builds. 15- 20 years industry experience "you know refrigeration inside out" . 5-10 years in a similar position managing Refrigeration Technicians. People management, Team building ,Project and Service delivery is a priority with appropriate references Build and manage our Refrigeration technicians Build teams & Area controllers[2] & Spares No-nonsense approach. Manage leave. Responsibilities: 1. Schedule daily work allocation of both technicians and build teams a. Maintenance SLAs b. Daily call outs c. Project Resource allocation & scheduling d. Workshop repairs e. Follow ons f. Spares "on time & right" 2. Daily routine: a. 7:30 Meeting & job allocation with technicians at 7:30 b. Check fitness and ready to go eg. dress code, van stock etc c. Manage our 2 Controllers allocating jobs and call outs to technicians [daily, hourly etc]- right guy for the right job d. Check outstanding issues from previous day e. Repair quote detail follow up with office f. Technicians Out the gate by 8:00 g. Act as "come to guy", leader, coach, by phone/on site for challenging issues h. Spot checks on site [5-10] per week [technicians & customer interaction ] 3. Weekly routine a. Standby schedule [daily/weekends/holidays] b. Tool & vehicle inspection c. Van stock 4. Six Monthly a. Conduct bi-annual performance reviews on technicians b. Determine development areas for skills improvement