Operations And Service Manager

Requirements: Trade tested and qualified in HVAC and Refrigeration.Experienced in daily Service related Refrigeration issues and Project builds.15- 20 years industry experience "you know refrigeration inside out".5-10 years in a similar position managing Refrigeration Technicians.People management, Team building ,Project and Service delivery is a priority with appropriate referencesBuild and manage our Refrigeration technicians Build teams & Area controllers[2] & SparesNo-nonsense approach.Manage leave.Responsibilities: 1.
Schedule daily work allocation of both technicians and build teamsa.
Maintenance SLAsb.
Daily call outsc.
Project Resource allocation & schedulingd.
Workshop repairse.
Follow ons f.
Spares "on time & right"2.
Daily routine:a.
7:30 Meeting & job allocation with technicians at 7:30b.
Check fitness and ready to go eg.
dress code, van stock etcc.
Manage our 2 Controllers allocating jobs and call outs to technicians [daily, hourly etc]- right guy for the right jobd.
Check outstanding issues from previous daye.
Repair quote detail follow up with officef.
Technicians Out the gate by 8:00g.
Act as "come to guy", leader, coach, by phone/on site for challenging issuesh.
Spot checks on site [5-10] per week [technicians & customer interaction ]3.
Weekly routinea.
Standby schedule [daily/weekends/holidays]b.
Tool & vehicle inspectionc.
Van stock4.
Six Monthlya.
Conduct bi-annual performance reviews on techniciansb.
Determine development areas for skills improvement