Hello… an exciting new opportunity has just become available in our Operations, Motor Claims area.
We are looking to recruit a Non-Motor Claims Assessor.
Role Objectives: To effectively validate, adjust and report on assigned claims.
Ensure containment of claims spend and provide fair & timeous claims settlement by benchmarking a culture of best practices within mandated responsibility.
Key Responsibilities: Review and validate building & contents claims to determine legitimacy and extent of damage claimed.
Assess damage and estimate repair costs with a view of containing spend to below pre-determined ACPC.
Positively contribute to the claims saving and impact to loss ratio as stipulated in the performance contract.
Verify policy coverage and limits Conduct on-site inspections and evaluations when required Negotiate settlements with policyholders or contractors.
Know and understand market trends and building rates, in line with company policy.
Ensure compliance with Industry regulations and company guidelines Identify potential fraud or inflation of claims Provide support during reinstatement of property by managing submission and allocation of tenders, when required.
Provide support to Internal Risk Surveyors & Procurement, when required Advise underwriters of claims revealing adverse risk features as soon as they are evident.
Support business with AI implementation as a business toolkit.
Seek solutions to potential disagreements and conflicts Maintain a high level of service to all stakeholders identified (internal and external) according to the service standards set Communicate in a professional manner with internal and external parties and respond to escalations within a pre-determined turnaround time.
Keep concerned parties abreast of claims status and development Ensure adherence to Claims Framework Policy Work with and support the claims teams in the regional offices as well as manage relationships with loss adjustors and specialists.