About the Role
The Merchant Growth Analyst role is a unique opportunity to have a direct impact on the success of Uber Eats in South Africa. You will support the South African business and Merchant team by developing a deep, quantitative understanding of local market dynamics, analyzing Merchant behaviors, experimenting with different growth tactics & products to determine which ones work optimally, and jumping on challenges as they emerge.
This role calls for a combination of communication and stakeholder management skills, strong data and process-driven thinking, and the interpersonal ability to work with teams across the business. Further, as Uber Eats remains a fast-paced environment, we are looking for a highly adaptable candidate who can switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next & someone ready to roll up their sleeves & get the work done.
What You'll Do
Improve or innovate new processes by identifying operational areas of improvement to keep the Merchant team as efficient as possible.
Lead projects that leverage data and analytics to develop an in-depth understanding of our Merchants (compelling 'stories' and synthesized insights) and acquisition/growth funnel performance. Identify opportunity areas, influence cross-functional partners, and execute projects to deliver sustained and material growth.
Provide insights to understand the business context and market opportunity, surface gaps and opportunities, and develop business plans to build cross-functional alignment on actions to improve Merchant's success and business growth.
Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions that lead to improved Merchant experience.
Understand, track, and improve metrics such as Merchant lifecycle, quality, and profitability.
Develop, maintain, and communicate detailed reporting models to assist decision-making for promotions, acquisition, engagement, and re-engagement of Merchants.
Basic Qualifications
5+ years of working experience with proven and relevant experience in consulting, analytics, or operations is preferred.
Bachelor or advanced degree in Finance, Engineering, Business Administration or equivalent.
Strong critical thinking, organizational, and analytical skills with a demonstrated ability to prioritize & manage multiple initiatives & requests simultaneously in a fast-paced environment.
Problem-solving: Being able to solve issues that involve people, things, and processes by using logic, common sense, and data.
Collaborate: Work with internal and external customers to create new ways for merchants to grow on the platform and improve their growth, understanding how to marry the goals of Uber Eats and the merchant for mutually beneficial programming.
Preferred Qualifications
Proficiency in Excel/ Google Sheets & SQL.
Management consulting, business growth operations, or strategy work in a large organization (2+ years preferred).
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
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