MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.MiWayLife's vision is to establish a world-class direct financial service business that seeks to:offer its clients excellent service, superior value products, and fair treatment always;be an employer of choice; andbe a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.MiWayLife's culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.What will you do?This is a specialist position that reports directly to Operations Manager: Underwriting. The role is accountable for the assessment and execution of a compliant and effective medical underwriting function in telephonic support of mainly sales from a medical underwriting perspective, but it includes support to claims and service functions. Key responsibilities include:Assess And Execute Medical Underwriting To SupportTelephonic support for sales (main function)Review of referred underwriting quotes;Facilitating communication of medical declines to clients;QAC/QA referralsClient policy amendments with underwriting changes/impact (Servicing)Claims process (Assisting claims by completing retrospective underwriting)What will make you successful in this role?Qualification & ExperienceGrade 12 or preferably business or commerce degree/diplomaExperience in financial distribution services/sales/call centre environmentExperience in processing of new business in a life insurance2-3 years underwriting experienceNursing or medical background experienceKnowledge and skillsMS: Office (Excel, Word, PP, Outlook)MISBusinessFinancial services industry knowledgeFinancial services product knowledgeRelevant regulatory legislation and compliance knowledgePolicy contracts governances, clauses, coverUnderwriting processes and guiding principles (advanced)Medical/health assessment indicators and metricsCall Centre and sales processesQuality and Risk monitoring processesPersonal attributesCultivates InnovationClient FocusDrives ResultsCollaboratesFlexibility and AdaptabilityDecision qualityCommunicates effectivelyFinancial AcumenPlans and alignBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeIf you meet the above criteria, and you are interested in applying for this role please submit your CV.The closing date for applications is 24th September 2024.Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.Our commitment to transformationMiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
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