Job Purpose/ Job SummaryTo lead the indices team in ensuring the quality and resilience of operational functions, thereby supporting the excellence of the index-related products and services of the organisation and contributing to revenue growth.Minimum QualificationDegreeMinimum Experience5-7 yearsKnowledge and SkillsExperience in a financial markets role such as derivatives valuations, investment portfolio management, investment performance measurement, asset manager, investment research analyst, index administrator, including 2-4 years experience in managing a team of specialistsKey Performance Areas (KPAs)Key ActivitiesResults DeliveryFinancial Provide input into the formalisation for the divisional budget.Manage allocated team budget by tracking costs and reviewing forecasts monthly. Apply cost effectiveness principles in planning and delivery to contribute to achievement of divisional financial targets. Ensure systems, products or projects delivered contributes to improve client/companys service by providing input on budgets, resources required, and process based on the understanding of costs, business objectives and relationship with external suppliers and stakeholders.Contribute to the Information Services revenue diversification and growth strategy by encouraging revenue-aligned thinking within the team and recognising positive contributions.Business - Act as subject matter expert representing the index function at the organisation. Maintain a deep understanding of team processes, outputs, dependencies, methodology and stakeholders. Coordinate index deliverables across a range of internal divisions, including Capital Markets, Post Trade Services, ITD, Marketing and Information Services.Stakeholder Relationship Management Client Centricity, ensure that all client queries are responded to within the agreed timescales. Promote a culture of professional conduct, a concern for clients, and a sense of urgency when dealing with clients within the team. Ensure that all team interactions with clients are logged timeously at the appropriate level of detail in the agreed system and format. Monitor client interaction with team members and intervene as necessary to ensure that the quality of responses is at the appropriately high standard. Take personal responsibility for correcting customer-service problems and correct any such problems promptly. Review the quality of client support and intervene as required to ensure that the quality of the team's stakeholder relationship management remains high.Take responsibility for all client interactions with the team and have a complete view of the companys internal structures. Use this to escalate queries to the correct person or team as required.Process ManagementProcess Outputs, Ensure delivery of all team operational outputs, such as: index reviews, reweighting's and reconstitutions; free float reviews; treatment of corporate actions; EOD index data processing; daily index valuations; ICA publication.Operational Processes, Ensure an expert understanding of all operational team processes. Be able to drive resolutions in the event of process failure.Ensure that all business processes are documented appropriately, and that process documentation is tested regularly. Documentation and process design should incorporate business continuity contingencies. Identify and eliminate any key-man dependencies within operational functions. Team ManagementResponsible for managing the Indices team. Accountable for independent judgement applied, decisions made, and actions taken. Take accountability for making others successful by removing obstacles to success.Participate and lead in the recruitment process to ensure that selections contribute to the success of the team.For all team processes, ensure that the quality and accuracy of work delivered by the team is of an appropriately high level. Monitor and record individual and team performance against standardised time and accuracy objectives. Hold regular meetings with the team as well as regular one-on-one meetings with all direct reports.Ensure that each team member has a job profile with a view of full performance on the job.Transformation and Innovation ContributionPrepare for and participate in weekly divisional Manco meetings, follow through on action points from meeting.Actively support internal initiatives to bring transformational change to internal company culture, including agile methodologies and The Companys Way.Improve quality and range of data products and services by refining existing offering and developing innovative new products. Include clients in a co-creation process to ensure that new offerings meet client needs.Build an independent opinion on client and broader market needs, problems, or opportunities and possibilities for implementation by acting on this opinion e.g., recommends approaches which are new and different from those requested by the clients. Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and organisation results.Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.
