Our client based in the Ladysmith area is seeking a well-presented and experienced Lodge Manager to join their team. The role encompasses the management of the property demanding a unique blend of leadership, meticulous attention to detail, pro-active and willing to go the extra mile with a profound dedication to delivering an unforgettable guest experience.
The ideal candidate should have a strong work ethic and excellent interpersonal skills.
Requirements:
At least 5 years' experience in an equivalent position in a 4 to 5 star bush lodge
Mature, well-presented person
Passion for hospitality is essential
Excellent English both written and spoken; additional languages Afrikaans and Zulu are an added advantage
Well-developed problem-solving skills
Strong leadership, delegation, and training skills
Prior management experience over multiple staff members
Computer literate and ability to manage stock and equipment
Hands-on approach and ability to handle pressure
Takes initiative and leads by example
Hosting experience essential
Strong organizational and planning skills
Must be able to control and work within budgets
Ability to check guests in/out; highly sociable and confident when meeting new people and able to communicate in a friendly, relaxed manner
Supervision and coordination of stock takes in all departments
Staff/HR management of all staff; monthly wages; recording of leave; oversee all departments; staff discipline
Proven record of managing staff effectively and empathetically
Sound knowledge of the relevant labour laws (BCEA, LRA)
Good negotiation skills
Guest-centric, eye for detail, and high standards of service
Ability to anticipate guest needs and facilitate the small touches to enhance the guest experience
Regular inspections to keep the lodge immaculate
Maintenance measures: schedule maintenance, preventative measures, knowledge and experience of daily maintenance
Some skills/knowledge for overseeing property requirements such as vehicles, road maintenance, bush maintenance, solar systems, fences, etc.
Some knowledge of building, equipment, vehicle, and garden maintenance
Monthly reporting to the non-resident owner/executive members on work done at the lodge and any points of interest
Hands-on guest relations, assistance, and guidance in all aspects of the lodge
Rooms division: ensure housekeeping and F&B departments are running at the standard required; cost management
Be of sober habits with an excellent past track record
If you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.
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