Qualifications, skills and experienceA Bachelors Degree (NQF Level 7) or National Diploma (NQF 6) in computer science/engineering/information technology.Certified Linux Administration.Certified Virtualisation or cloud Administration advantageous.6 - 8 years of experience with server environments including the following:Microsoft 365 Cloud Administration, configuration, and supportLinux operating systems; installing, configuring, and supporting Red Hat Enterprise Linux 7. x and 8. x, SUSE Enterprise Linux 12 and 15, Ubuntu 22.04.Windows operating systems: installing, configuring, and supporting.Virtualization technologies: Cloud and On-premises including VMware ESXi, Microsoft Azure, etc.Identity and user managementWeb and application support including, IIS, Apache, Apache Tomcat, NginxSecurity: Configurations, patch management and vulnerability management.Expert knowledge in the following is required:Operating systems: Manage the whole life cycle of the instances.Automating tasks: Configuring and maintaining large number of instances with automation tools and scripting.Service Management processes (Problem Management, Capacity Management, Service Design, Incident Management, etc.
)Storage solutions: SAN, Server storage, cloud storageKnowledge of Commvault backup and recoveryCritical thinking/debugging skills from application to network layer.Working experience and knowledge of the following is required:Architecture and Design, Data Centre, and Facilities.Governance and legislative practices.Best practice ICT standards and procedures.Logical thinking to gather and analyse information, design, and test solutions, and formulate plansKey responsibilities:Release Management: operational changes in the ICT infrastructure and applicationsSystem Availability and Compliance: Service Level Agreements (SLAs) and adhering to ICT best practice standards.Monitoring and Reporting: reporting of services/systems availability and capacity.Stakeholder Advisory: aligning business and systems requirements with new technology implementations.Maintenance Planning: Develop maintenance schedules for systems equipment.Support Services: for the swift resolution of incidents.Operational Analysis: for the improvement of IT systems.Configuration Management: Track changes in configurations and update associated documentation accordingly.Incident Response: Respond to outages and other infrastructure issues promptly in accordance with SLAs