About KaeloKaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.Job DescriptionThe Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.Provide Counselling ServicesProvide counselling, coaching and guidance related to the unique challenges faced by the clientSchedule follow up counselling appointments with the client in order to provide continued counselling and supportManage longer term telephonic counselling cases referred by the inbound EAP teamProvide Group InterventionsHave the ability to refer the client to other support structures with the aim of holistic supportAdministration ManagementLog case notes on all interactions with clients on the applicable systemsAccurate and proficient administrationQuality Management and ImprovementEnsure all quality measures and feedback are adhered toTelephonic quality measures are met and continuously improve interactions and processesQualificationsPERSON DETAILS: WORK EXPERIENCEREQUIREDMinimum of 5 years Employee Assistance Programmes experienceMinimum 5 years counselling experienceQualified social worker, psychologist or registered counsellorRegistered with the relevant professional bodyPREFERREDTelephonic counselling experienceSome experience in a call centre or customer service environmentTECHNICAL SKILLS OR KNOWLEDGEREQUIREDProficient in relevant computer applicationsRequired language proficiencyKnowledge of customer service principles and practicesKnowledge of call centre telephony and technologyGood data entry and typing skillsKnowledge of administration skills and processes
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