Our client in Boksburg, East Rand is looking for an Operator Trainer on Komatsu to join their team.
QUALIFICATIONS AND EXPERIENCE
Bachelor's degree or higher in Mining Engineering, Education, or a related field.
5+ years of experience in the operation and maintenance of underground mining equipment, with a focus on safety and productivity.
Experience developing and delivering training materials in a classroom and field setting.
Knowledge of adult learning principles and current training best practices.
Train the trainer qualification.
Driver's License.
Advanced Computer skills.
Passing Mine Medical Inductions is a requirement.
Government Certificate of Competency in Electrical or Mechanical Engineering.
DUTIES AND RESPONSIBILITIES
QUALITY
Adhere to company standards, policies and procedures as well as customer standards at all times.
WORKING ENVIRONMENT
Maintain the highest standards of cleanliness in the workplace and at the customer.
Maintain machinery, equipment and other related items in their assigned Departments to ensure orderly operations.
Maintain safety standards and comply with the Company's safety instructions and requirements at all times.
Use the appropriate personal safety equipment and obey all safety signs.
Report processes or personnel that contravene safety and environmental standards and practices.
DEVELOPMENT AND TRAINING STANDARDS
Continuously develop and maintain yourself to keep abreast with new technology and developments in your line of duty within the Personal Development Plan, discussed with your direct supervisor/manager.
NEW MACHINE DELIVERIES
Provide proper operator training to the prospective operators for all new machines delivered to the customer and ensure that proper training material is available for their future reference.
OVER INSPECTION
A over inspection will be conducted on request from the mine's management to identify and rectify bad operating habits.
REPORTING
All reports must be submitted on a weekly basis to the Training Coordinator.
Provide the Training Coordinator with a weekly report summarizing the training completed for the week and the future training plan.
COURTESY CALLS
Ensure ongoing relationships with customers by identifying any needs that may arise and gathering information on new developments or requirements.
MARKETING STRATEGY
Identify the existing customer base and increase efforts and service level as well as identifying key role players and their requirements.
Gather market intelligence such as movement of key role-players in and out of the mine, replacement of machines that are due, requirement for spare parts, etc.
CUSTOMER COMPLAINTS
Ensure that customer complaints and claims are treated as priority and resolved to everyone's satisfaction.
Evaluate complaints on a daily basis and escalate any serious complaints to the Training Coordinator.
Investigate regular service failures and escalate to the relevant department heads.
SOFT SKILLS
Excellent verbal and written communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to travel as required.
Accounting and business principles.
Fluent in English (Written and Verbal).
Ability to work under pressure.
Self-Motivated.
Time Management Skills.
Attention to detail.
Excellent Presentation skills.
Confident and professional image.
Interpersonal skills.
Conflict Management.
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