Generic Job Title: Junior Network AdminstratorRole Family : Internal Office support and infrastructure Report to: Senior Network AdministratorWork Policy: Office based. (Normal Monday to Friday)Role Purpose:The Junior Network Administrator is responsible for the day-to-day operations and maintenance of the company's network infrastructure. This role involves configuring and troubleshooting network devices, monitoring network performance, and providing technical support to end-users. The Junior Network Administrator collaborates closely with the Senior Network Administrator to ensure the smooth functioning of the network and timely resolution of issues.Honesty & IntegrityProactive/willingness to learn and progressStress Management/MultitaskerAccountableAgileAnalyticalProcess DrivenProject ManagementMinimum QualificationsMatricDiploma / Certificate/ Degree in Information Technology or similarMicrosoft / CompTIA certificationsMicrosoft Server Platform experience (2012/2016/2019)Desktop SupportKnowledge Of Microsoft Technologies, TCP/IP, DHCP, DNSA+/N+ and / or MCITP or similarPreferably experience of 5 years or more in similar environment (Technical support/Helpdesk)Experience in cloud technologies advantageousPrevious experience in a technical desktop support role would be advantageous.Knowledge of best practices around management, control, and monitoring of desktop/server infrastructureInstallation, configuration, and maintenance of end user workstation hardware, software, and peripheral devicesAbility to Diagnose and resolve performance, connectivity and related network problems including hardware, software.Software ExperienceKnowledge of Network InfrastructuresTechnical SupportConfigure and Maintain Devices (Switches/Routers/Firewalls/Access points/New user Equipment and ensure optimal network performance and security.Diagnose Network connectivity problems and network related incidents and provide resolutions.Assist in the implementation of network upgrades/Expansions/Migrations under the guidance of the supervisor.Provide Tier1 Technical support to office end-users with network connectivity/vpn access.Manage the Internal Ticketing system and attend to incidents when they come in with the applicable SLA.Document network configuration change/procedures also prescribed installation procedures and guidelines.Aid the installation/support team as required.Identify and troubleshoot any defective devices, either on-site or through remote access.Utilize appropriate diagnostic tools and methodologies to resolve issues promptly.Evaluate and modify system's performance.Determine network and system requirements.Improve on Installation deployment process and provide suggestionsTechnical SupportCollaborate with systems/network supervisor and vendors to resolve complex network related issues.Update records promptly with relevant information, including device specifications and locations.Ability to work in as part of the greater organisational team but also work independently, as well as work with clients.Maintain and manage positive relationships with internal and external stakeholders.Effectively communicate at all management levels with clients/ stakeholders.Make recommendations to improve client service and fair treatment of clients within area of responsibility.The Systems Network Administrator role focuses on day-to-day operations and technical support.Agility | Clarity | Collaboration | Creativity & Innovation | Customer Centricity | Lead with Integrity | Relationship FocusedUnfortunately, there are no jobs at this time. Close Unfortunately, there are no jobs at this time.
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