It Technician - Call Centre

Job Description Our client is seeking an experienced IT Technician with Call Centre experience to join the Port Elizabeth team,  ·          Provide a high level of technical support to our stores, ·          Accept responsibility for resolution within the SLA of tickets assigned.
·          Assistance with the configuration of computer equipment.
·          Support of in-house software applications used by stores.
·          Assist other team members if required.
·          Liaise with other teams within the group when necessary.
Requirements ·          Grade 12 ·          A+ / N+ Certification or equivalent, ·          Proven experience in a call centre IT support role.
·          Experience with FreshDesk will be an advantage ·          Experience with supporting software applications would be beneficial.
·          Knowledge and understanding of computers & peripherals are important.
·          Experience working in a team of technical support agents.
Requirements • Grade 12 • A+ / N+ Certification or equivalent, • Proven experience in a call centre IT support role.
• Experience with FreshDesk will be an advantage • Experience with supporting software applications would be beneficial.
• Knowledge and understanding of computers & peripherals are important.
• Experience working in a team of technical support agents.