About the job IT Infrastructure Operations ManagerMinimum Qualifications:Relevant IT Security Operations certification i.e., CISSM / CISSP ITIL certificationFinancial management certification is an added advantageProject Management certification and relevant experience is an added advantageMinimum 10 years working experience in a network, data centre, IT service management, IT service desk and cyber security IT environmentExperience in operational technology will be an added advantageExcellent knowledge of the data centre, network, IoT, cyber security, ITIL, EUC and Service Desk environmentExcellent Crisis management and Problem-solving skillsService Delivery and Contract ManagementCustomer Service OrientationManage and maintain the relationship between Business IT Support and Business Infrastructure needsExcellent verbal and written communication skillsResearch and evaluation skills of infrastructure, technology, and Operations solutionsAbility to build and maintain sustainable relationships with stakeholdersBusiness and financial acumenKnowledge of different architecture and security frameworksResponsibilities:Responsible for the Operational Management of the company's data centre and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business.Responsible for all operational aspects including day-to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.Guide and provide the delivery of IT Services in line with Business strategy to all customers with a key focus on enhancing and improving seamless end-to-end customer experience.Manage all active and relevant IT Suppliers according to the services they deliver through the associated contracts.Responsible for Business user relationship management and adherence to agreed OLAs.Own, control, and manage all the processes for IT Operations on Hosted Infrastructure, Networks, Security, Service Desk and EUC environments.
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