It Engineer (English Mother Tongue Only)

English mother tongue speakers only.Main Requirements:The company is looking to hire professionals, that is passionate to resolve IT related problems, as well as creating an enhanced customer experience for the companys clients.
The candidate must have project management skills as well as time management skills in order to address issues logged by the company clients in a professional and timely manner.
The candidate must be able to do research and solve problems on a daily basis, as well as have the motivation to continually improve themselves by keeping up-to date with latest trends and developments within the IT field.
The successful candidate will work on a shift schedule as the companys client operations run 24 hours 7 days a week. Other information: Higher Certificate in IT / Higher Certificate in Information SystemsHigher National Diploma in TechnologyBachelors Degree in IT (advantageous)A+ and N+ Certification2-3 years experience in related fieldSpeak English fluently Responsibilities & Duties:Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.Addressing the issues logged by the clients in a professional and timely fashion.Tracking and updating logged requests.Service Desk / Server / Desktop SupportAbility to troubleshoot hardware and software issues around Microsoft and Linux technologiesAbility to research and solve problems/challenges on a day-to-day basis