As an IT & Network Specialist, you will be responsible for designing, implementing, maintaining, and optimizing an organization's computer networks and information technology systems. You possess a deep understanding of networking concepts, hardware, software, and security protocols. Key responsibilities include troubleshooting network issues, ensuring data security, managing system upgrades, and providing technical support to end-users. The IT and Network Specialist plays a critical role in ensuring seamless communication, data transfer, and overall efficiency within an organization's IT infrastructure. Your expertise is vital in today's technology-driven world, where businesses rely heavily on robust and reliable IT systems to operate effectively.
Key Responsibilities:
Provide advanced technical support and troubleshooting for complex issues related to Windows and Linux operating systems.
Maintain and optimize cloud solutions, including Office 365, Redstor, and Barracuda infrastructure for both clients and in-house systems.
Oversee and document network schematics, ensuring that all network-related documentation is up-to-date and accurate.
Collaborate with clients to facilitate and implement infrastructure and cloud projects, ensuring successful execution and satisfaction.
Act as the second-in-command to the Department Head, contributing to the growth and development of the department.
Conduct research on new technologies and solutions that meet client needs and requirements, staying current with industry trends and advancements.
Ensure that redundant systems are tested regularly and remain functional, maintaining a trusted and reliable infrastructure.
Engage with clients directly, providing professional and courteous communication, both verbally and in writing.
Work flexibly, including evenings and weekends as necessary, to meet client support needs.
On Offer:
Salary: R20000 - R25000 per month depending on experience
40 days leave per year
A dynamic and supportive work environment with a diverse team of professionals.
Full remote work
Remote Work Requirements:
As a remote employee, you should have access to a reliable internet connection, a suitable workspace, and your own device (laptop/PC). This is a full-time position, and you will be required to work UK hours 08:30 – 17:00. You should also be able to communicate effectively with team members through various virtual communication tools.
Minimum Requirements:
Minimum of 3 years of experience in a 3rd line support role.
Certification in Computer Science, Information Technology, or a similar field an advantage.
Strong knowledge of Windows and Linux operating systems, virtualization technology, and cloud-based platforms.
Previous experience designing and configuring network infrastructures for medium to large-scale organizations.
Previous experience with server products from manufacturers like Dell, HP, or Lenovo.
Experience with a wide range of networking technologies, such as LAN, WAN, WLAN, VPN, and DNS.
Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN, and FTTP/FTTC.
Demonstrated understanding of router, switch, and access point configurations and diagnostics.
Self-motivated with effective initiative and accountability to maintain the highest standards of support.
Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
Strong communication skills, both verbal and written, with the ability to interact with clients in a professional and courteous manner.
A willingness to work flexible hours, including weekends and evenings, to provide support to clients as needed.
Certifications such as MCSE, CCNA, or ITIL are highly desirable.
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