REPORTS TO: BRANCH MANAGER Main Purpose Of Job: Provide an efficient and professional customer service to clients, and help ensure the company successfully meets its goals and objectives.
Main Duties And Responsibilities: Ensure sales targets are met.
Develop in-depth knowledge of products sold by the Company.
Build customer base (source new long-term customers).
Serve all counter customers efficiently and professionally.
Adhere to company procedures for internal sales functions (K8 credit applications).
COUNTER SALES: Customers at our trade counter are to be served quickly, efficiently, and in a professional manner.
You have a sales target that you are required to meet every month.
On request, offer proficient technical advice, whether by you or the technical support person you refer.
Your duty always is to ensure customers' queries are answered and that all tasks are completed to the satisfaction of the customer.
Ensure payments submitted by customers are correct as well as all administrative work.
Adhere to all procedures and systems regarding account clearances etc.
before any goods are handed over to customers.
Offer additional products and specials after receiving the order, and offer alternate products when the exact product is not in stock.
Commit to mastering your knowledge of the applications, features, and benefits of the main products viz.
CCTV, access control, gate automation, electric fencing, and alarm systems.
SOURCE NEW CUSTOMERS AND MAINTAIN EXISTING ONES: Strive to increase our sales figures through sourcing new customers and maintaining strong relationships with existing customers.
You are also required to assist management in sending out promotional literature and newsletters to the appropriate clientele.
Advise management immediately if discounting becomes necessary, if negative feedback is received regarding our service, quality, or pricing, or if customers repeatedly request an item not yet part of our product range.
TELEPHONIC SALES: Telephonic communication must be handled in a friendly and business-like manner.
Provide customers with prices and quotations as requested.
Respond quickly to messages received from customers and follow up to ensure customers are satisfied.
Further Accountabilities: Demonstrate above-average capabilities in sales and customer relations.
Be self-motivated when seeking new sales leads.
Become knowledgeable on all the products sold by the Company, and become proficient on the company's computer systems.
Work at developing a solid foundation in technical knowledge.
Accurately generate all the necessary administration.
Develop a consistent and high standard of liaising with customers telephonically and face-to-face, and ensure a consistent standard of excellence and professionalism in all interaction with people, be they customers, suppliers, or colleagues.
Understand the concept of responsibility to mean 'taking ownership of' and be prepared to personally see through to the end any task assigned.
#J-18808-Ljbffr
